Delivering a top-class Artificial Intelligence chatbot for internal customer support
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Custom internal chat and Skype for Business
About UBI Banca
UBI Banca is the third largest Italian commercial banking Group in terms of market cap with a market share of approx. 7%, 1,812 branches in Italy, and over 21,100 staff. UBI Banca is a banking Group listed on the Milan Stock Exchange and included in the FTSE/MIB index.
UBI Banca wanted to provide employees the best support during the merger of 3 acquired banks (Banca Etruria, Nuova Banca Marche, Carichieti) and build experience on Chatbots and Artificial Intelligence at the same time.
UBI Banca keynote at Chatbot Summit Tel Aviv
MArIO (Migration Artificial Intelligence Operator), the first Artificial Intelligence Chatbot in production in an Italian bank, live since September 2017.
MArIO showed strong user engagement, it has been used by 40% of employees, thanks to Conversate Natural Language Understanding performances, despite 3 other standard support channels available. MArIO knowledge base tripled in the first 3 months, using Conversate Chatbot Platform. MArIO also made the first page of Il Sole 24 Ore, Italy's most important financial newspaper.
All the experience built by UBI Banca organization over this first project is the foundation for future Artificial Intelligence projects.
Serving the needs of 30,000 employees worldwide
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About Prysmian Group
Prysmian Group is world leader in the energy and telecom cable systems industry. With almost 140 years of experience, sales exceeding €11 billion (pro-forma as of 31.12.2017), about 30,000 employees in over 50 countries and 112 plants, the Group is strongly positioned in high-tech markets and offers the widest possible range of products, services, technologies and know-how.
Prysmian Group wanted to help its employees, both existing and coming from General Cable acquisition, by including a state of the art Virtual Assistant in their new Intanet website developed with the support of Softec.
The Intranet Virtual Assistant "Blu", called after Group colour blue which is the colour of progress and live since June 2018.
Blu went from idea to production in just 6.5 weeks. Leveraging its worldwide presence and with great execution capabilities, Prysmian Group was able to test and improve the Virtual Assistant in just few days. Tests were carried out round the clock by employees over different continents, with quick iterations Blu knowledge was extended and its understanding improved.
Blu is able to support 30,000 employees over common HR, IT, and Communication topics, like providing information on employees stock ownership program, solving basic IT problems and helping find relevant documents.
All the experience built by Prysmian Group organization over this first project is the foundation for future Artificial Intelligence projects.